Privacy Statement

The Black Bull Inn Privacy Policy

Effective Date: May 2026

The Black Bull Inn (trading as Black Bull Management Services LTD, company number 17166861) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and share your information across our services, including:

  • Our website: www.blackbulllowick.co.uk
  • Online bookings (via SimpleERB or HostedTable)
  • Guest Wi‑Fi services
  • Marketing communications
  • Job applications

1. Who We Are

Registered Address: The Estate Office, Hetton Steads, Lowick, Berwick Upon Tweed, Northumberland, TD15 2UL, United Kingdom.

We operate as a hospitality venue providing food, drink, and accommodation services.

2. Personal Data We Collect

We collect personal data directly from you, automatically via our systems, or from third-party sources where relevant. This includes:

a) Bookings (restaurant or accommodation):

  • Name, title, and contact details (email, phone, address)
  • Billing details or deposits (card details stored only when necessary for no-shows)
  • Company name (if applicable)
  • Dietary or accessibility requirements
  • Marketing preferences (opt-in/opt-out)

b) Dining or service interactions:

  • Feedback and survey responses
  • Historical reservation data
  • Marketing engagement

c) Wi‑Fi / Device Information:
When connecting to our Wi‑Fi or visiting our website, device information may be collected, including:

  • Device type, browser, operating system, IP and MAC addresses
  • Cookies and session identifiers
  • Settings, access times, referring URLs

d) Location Information:

  • Approximate location (city or neighborhood) when using our website or Wi‑Fi

e) Careers Applications:

  • CVs, employment history, qualifications, salary expectations
  • Contact information

3. How We Use Your Data

We only use your data when we have a lawful basis, including:

  • To fulfill bookings and reservations
  • To manage Wi‑Fi access and provide service improvements
  • To send confirmations, updates, feedback requests, and marketing (with consent)
  • For internal record-keeping and service improvement
  • For legal compliance and fraud prevention

We may also analyse data to improve our services and personalise your experience.

4. Data Sharing

We do not sell your data. Your information may be shared with:

  • Service providers necessary to deliver bookings (e.g., SimpleERB, Eviivo, HostedTable)
  • Payment processors for deposits or card transactions
  • Third-party software providers for operational purposes (e.g., Wi‑Fi management, analytics)

Where third-party cookies or tracking is used, these are controlled by the third party. We recommend reviewing their privacy policies.

5. Your Rights

Under applicable data protection law, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccuracies
  • Withdraw consent for marketing at any time
  • Request deletion of your data when no longer necessary for operational purposes
  • Restrict processing or object to data use
  • Receive your data in a portable format

You can exercise these rights by contacting us at: service@blackbulllowick.co.uk

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, or as permitted by your consent.

7. Security

We implement reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

8. Cookies and Tracking

Our website and third-party platforms may use cookies and similar technologies to improve functionality and service experience. You can manage your cookie preferences through your browser settings.

9. Changes in Ownership or Business

If our business or assets are sold or merged, your personal data relevant to the transferred business may be included. The new entity will only use the data for the purposes outlined in this Privacy Policy.

10. Policy Updates

We may update this policy periodically to reflect changes in our systems, services, or legal requirements. The latest version will always be available on our website.

11. Contact

For questions, concerns, or to exercise your rights:

Email: service@blackbulllowick.co.uk
Postal Address: The Estate Office, Hetton Steads, Lowick, Berwick Upon Tweed, Northumberland, TD15 2UL